Frequently Asked Questions (FAQ)

• What information do I need to provide in the questionnaire?
  The questionnaire asks for your personal information, physical parameters, dietary preferences, medical recommendations (if any), and dietary goals. The more accurate your answers, the more personalized your meal plan will be.
• Can I change my data after completing the questionnaire?
  Yes, after completing the questionnaire, you will see a summary with your data where you can go back and edit the necessary fields before confirming.
• Do I need to fill in all the fields in the questionnaire?
  Filling out all fields is desirable for a maximally personalized plan that takes all your needs and preferences into account. However, you can fill in only the required fields, and the plan will still be tailored to you.
• Are medical recommendations considered?
  Yes, if you have medical recommendations, you can specify them in the questionnaire. This allows for a safe and suitable meal plan for you.
• How are my dietary preferences and restrictions taken into account?
  You can specify preferred foods, foods you avoid, and any allergies or intolerances. This ensures that the meal plan meets your individual needs.
• How long does it take to complete the questionnaire?
  The time to complete the questionnaire varies depending on the amount of data you provide. The average time is around 10 minutes.
• How do I choose a dietary goal?
  You can choose one of the following goals: weight loss, weight gain, or weight maintenance. This helps to adjust your plan according to your needs.
• Are my lifestyle and physical activity level taken into account?
  Yes, the questionnaire allows you to specify your level of physical activity, type of work, and training frequency. This data helps tailor your meal plan for optimal results.
• What information should I provide about access to food?
  You can describe your preferences and sources of food (e.g., supermarkets, markets, etc.). This helps create a more convenient and realistic meal plan.
• What happens after completing the questionnaire?
  After completing the questionnaire and making payment, you will receive a personalized 7-day meal plan sent to your email address.
• What payment methods are available?
  You can pay for the meal plan using a credit or debit card. A Linkt option is also available for faster payment – just check the box during payment if you have an account or create a new one.
• What should I do if I don't receive my meal plan within 24 hours?
  Processing usually takes less than 24 hours, but in rare cases, it may take longer due to a high volume of orders. If the plan does not arrive within 24 hours, please contact support at support@asu.fit.
• Can I get a refund for the meal plan?
  If you are not satisfied with the plan or it was not delivered, please contact support.
• What security measures are used to protect my data?
  We use SSL encryption to protect data transmitted through our website and adhere to all security measures to safeguard your personal information.
• How do I enter information in the questionnaire?
  It is recommended to enter information as tags separated by commas. For example, when describing breakfast, simply list the foods you eat (oatmeal, eggs, fruit) or specify a diagnosis/illness (e.g., diabetes).
• Should I reorder a meal plan if my weight has changed?
  Yes. If your weight has changed by 5-10 kg, it is necessary to adjust and order a new meal plan, as your parameters and calorie needs will change.